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Returns or Exchange

Returns or Exchange

If for any reason you are not happy with your purchase, you may return them to us within 28 days for an exchange or refund in full, less any Outward Shipping Costs.Goods are returned at your own expense, and we recommend that you retain proof of postage until your exchange or refund has been processed by our store.It is very important that returned shoes are in a saleable condition. When trying shoes on, please do not crease the upper, or scratch the polished finish on leather soles. We recommend only trying shoes on Soft Carpet, and not Hard Flooring. Products showing any kind of wear or damage may not be accepted as a Return.

Goods to be returned should be packaged carefully and securely and sent to:

Returns Department
The Shoehealer Ltd
42-44 Scot Lane
South Yorkshire
England UK
00 44 (0)1302 329965

Please enclose with your parcel, your Contact Details to include Email address, Telephone Number and The Address we delivered your parcel to. Please also include your Order Number if you have one.

If an Exchange is required, depending on the value of the goods we may pay Shipping for the replacement pair.

Important -  You should contact us via Email or Telephone before returning any goods.

All Goods being returned from outside the EU must have the parcel clearly marked as 'RETURNING UNSUITABLE GOODS TO SENDER'.

Failure to do this may result in import duties which we may hold you liable for.

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