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Testimonials

Richard, what can I say but "thank you"?

I absolutely LOVE the boots, they're the perfect colour and an even better fit!!

 You really did 'go the extra mile' for me and I will have absolutely no hesitation in buying from you again and in recommending you unreservedly to everyone that I know.

Thank you again Richard, it's been a pleasure from start to finish.

Very best wishes,

Dan.

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Thank you very much for your prompt and efficient response to my order of a pair of Tricker’s Grassmere boots. I also appreciate the advice you gave me during our telephone conversation last Saturday morning – you were spot on.

The size 11 Alfred Sargent Ilkely shoes on the 7WK last are the best-fitting that I have ever worn, and I was disappointed to learn that they are no longer made: they were a simple, robust (triple-stitched) pattern suitable for virtually any occasion. The Tricker’s Grassmere size 11 are a very similar fit (perhaps a little bit more roomy) and have proved already to be extremely comfortable on long walks with the dogs. It’s just a pity that they are not made in the veldtschoen construction. The Hoggs’ size 12 Rannoch boots actually have a smaller footprint than the size 11 Tricker’s Grassmere boots and are an equally good fit, so again your comments were apposite.

I now know where to come for good footwear and sound advice: after doing some on-line research I find that you are an Internet legend amongst people who appreciate quality shoes.

 

 Mr. EB in Swansea

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Is travelling from London to Doncaster for a pair of shoes too far ? Not according to this customer of Shoehealer.

Hi Richard,

What a fantastic day meeting you at Shoehealer! Jenni thought I was mad going all the way to Doncaster for some shoes, and explaining that it's not just the shoes, it's the shop didn't convince her either. I can say that after our day with you, you and your team completely changed her mind. She was raving about how much she enjoyed your company, and the joys of buying from an independent shop that's so passionately nerdy (her words!) about shoes.

I'm now wearing in the Trickers, and they are so comfortable and just look great. Jenni says she's suffering immense shoe envy, and is awaiting your news about the Barker shoes!

In the midst of all those boots, I forgot a few things. I was meant to get the Trickers converted to a Dainite sole. I think I'll just enjoy the leather soles until autumn arrives, then do something about it then. 

Also, I thought I'd got the AS Cambridge rather than the Culford, as I did prefer to have that tactile detail of the leather pull loop. Is it possible to exchange the Culfords for the Cambridge - perhaps in the same consignment with Jenni's shoes? As it was down to my confusion at the time, if you have costs incurred for the exchange, do let me know and I'll be happy to cover them.

Thank you so much, Richard and Michelle, and to the rest of your team. We'll definitely be back for another pilgrimage...

Best wishes,

Stephen.

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Richard's internet reputation precedes him! 

Just experienced some outstanding customer service and had to post about it. An absolute pleasure.

Hope to purchase some more shoes from Shoehealer in the future!

Thanks again!

Mr Crocker

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 Another great experience buying a pair of Barker Eskdale boots 

Great shop fantastic staff

always leave smiling and happy

Steve

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Hi Richard,

Just a quick email to thank you and the shoe repairer (who's name I can't remember) for the alteration to my Burford boots yesterday.

As most of your other reviews have stated the service was second to none and, in my opinion, worth the drive up from Kent.

I'll definitely be returning once I've decided on my next pair.

Regards

Anthony

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 Richard –

Shoes arrived a couple of days ago (I was out of province travelling for work and couldn’t retrieve them until today). They are stunning! And best of all….they fit like a glove (or more aptly, like shoes that fit!).

Thanks again for your help. Your service was impeccable – a nice change in today’s world. You have my business if/when I need more shoes from the UK

Cheers!

Corey

PS- grab some piano lessons – you’ll love it!

R. Corey T Yamaha Canada Music

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 Thank you very much, Sirs,

The best on-line purchase ever done!

Shoes reached me in perfectly condition....

Service, shipment and price are flawless

Have a nice W.E

Roberto S

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Mr Smith

Good afternoon Sir

May I first congratulate you and your staff for the magnificant service you offer, the speed of my transaction, purchase and delivery is truly an

example of a great company and I hope you will pass on my gratitude to all that had anything to do with my order.

Secondly, may I also congratulate you on the quality of the shoes/boots you carry, I am so pleased with my purchase, please also pass on my

pleasure to the Alfred Sargent company, from the quality of their workmanship it is no surprise that they have remained in business and demand

for such an extended time.

Sir, should you wish to use any of my comments to support your company then please feel free to do so.

Cheers,

Terry

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Thanks Richard,

I am incredibly grateful for your expert advice, both personally and through the various forums.  After a misspent youth being forced into cheap, uncomfortable school shoes, it has taken me fifteen years to see the benefit of well made leather shoes.  Unfortunately we are rather short on stockists of fine english shoes in Australia with limited styles available even in the major cities.  Service like yours makes the whole experience much more satisfying.

I expect we will do business again.

Many Thanks,

Tim.

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 Hello Richard and all your team,

I would just like to say that my purchase of my new shoes was a great experience at shoe healer.

It's fantastic that great customer service is still alive and kicking.

Very unusual in these modern times.

I will return for a new pair of trickers shortly.

See you soon.

Colin. Barnsley.

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Hello Richard

I would like to thank you again for the fabulous

Service,delivery proffesional service and price. I received the shoes with in 4 days of ordering them.

Once a gain thank you to you and all your staff.

Shoe healer is first class

Speak soon.

Best Regards

Jim.

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Richard and Michelle,

Just got the boots today- that was blazing fast shipping!

I cannot tell you how happy I am.

They look amazing. They fit perfectly! I was very concerned about the fit....Richard, thank you again for your time and patience.

It was a real pleasure dealing with you both, and I will be purchasing from you folks in the future, and will certainly spread the word about Shoehealer as well!

Warmest regards,

 

Pat O 

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Richard,

I received my old Loakes back today, this is just a short note to thank you very much, the shoes look fantastic, i am sure with your help we can now get another" few years" out of them and if not i will give you a ring for another set.

Its not often in this modern world that you have the opportunity to deal with such honest and professional craftsmen as yourself.

If you need any form of recommendation please do not hesitate to give me a ring.

Once again thank you.

Regards

Paul C

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Hi Richard,

It was very nice to meet (not in person) for me as well. I do appreciate your knowledge and exceptional customer service.

Looking forward to getting my new shoes.

Let’s talk soon.

Igor

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Hi Richard

Just got back home and was delighted to see my new boots had arrived.

They fit very well and are fantastic - can't wait to wear them walking the dog over the weekend!

Great service from you as well so thanks very much.

No doubt I will be in touch in the near future for my next pair of shoes.

Kind Regards

Darren E

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Hi Richard,

I am very impressed by the commitment of your service and willingness to take loss to keep the client happy. Its very rare to find this level of service specially in e-tailing world. However I can't, in good conscience, utilize your offer for personal gain at your loss, esp when it was due to something beyond your control.

I have decided to keep the boots, I have developed quite a fondness to them, even with little imperfection. In future I will definitely be participating in more Tricker's MTO, but I insist on paying regular price.

I would like to thank you again for such an amazing service and look forward to my next purchase.

Sincerely,

Mohammad  

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Dear Richard!

I'm sorry for the delay of my response.

The package has arrived 2 days ago.

The Tricker's stow looks amazing and fit perfectly.

I would like to say thanks for your professional advise and excellent customer care.

I'm planning to buy more Tricker's shoes in the near future, especially I'm very interested in the made to order option

which is available trough your site , as I seen.

May I ask is there any price margin between the stock and made to order shoes?

In addition, may I order Tricker's shoes which are not listed on your site but they are available on the official Tricker's site? I mean for example the slippers or the stow model with crepe soles....

Thank you so much again.

Best Regards

Ildiko

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Hi Richard and Michelle,

I just wanted to thank you form the amazing work you guys do

at the Shoe Healer. My shoes look amazing so please thank your

craftsman for me. I seriously have some of the best looking shoes

in Loas Angeles. :)

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Hi Richard, 

Shoes arrived safely and I'm super- satisfied. Also, pleasantly surprised to find shoe trees. Thanks so much. Impeccable service! Until next time.

Kind regards

 

Sherko

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I recieved the parcel with boots yesterday. Boots are awesome! Thank you for qick despatch. The delivery was also surprisingly fast - it is the first time when shipping by parcelforce from UK took just two weeks!

Thank you very much for good service!!!!

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Hi Richard

Just a quick note to thank you for your fantastic service this morning. Lovely product, and I was very well looked after. You have a new customer. See you soon.

regards

 

Richard

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Hi Richard

Just received the shoes. I am absolutely over the moon! I was sure you guys would do a good job but wasn't expecting them to be so perfect, masterful craftsmanship! A massive thankyou to everyone involved.

Kind regards

Tom

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Hi Richard,

Just wanted to say thank you to you and your team.

My Bourtons arrived today with their new ridgeway soles and I am really pleased with the quality of the work - really good stuff. I have a few other pairs of Tricker's so I may well be doing business with you again.

Thanks again,

 

Richard

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Dear Richard and Michelle,

I received the package today and was astounded by the quality of work that surpasses many of the old masters of the Continent here! Indeed, it lead to a short row between my partner and I as she thought I had purchased entirely new shoes!

My thanks once again,

 

Marcel

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Richard,

 
Just a quick email to thank you and Michelle for your superb service with regards to my Trickers shoes. 
 
I am delighted with the speed of turnaround, excellent service and above all, workmanship that has exceeded my already high expectations! In a world where quality and reputation seem far from the minds of businesses, it’s so refreshing to see it in action.
 
Keep up the good work!
 
 
Best regards,
 
Graham Worthington

 

 

 

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